Some of the Brands that use Delacon Technology

Delacon Client - Optus
Delacon Client - Open Colleges
Delacon Client - iSelect
Delacon Client - Flight Center
Delacon Client - Monster Group
Delacon Client - aHM
Delacon Client - RACV

Flexible, fit-for purpose and competitively priced Call Management solutions to streamline customer service, enhance experience, ensure calls are never missed and reduce costs

Call Management To

Optimise Marketing and Sales

Speech Analytics provides valuable insights into why each call was made by recording, transcribing and analyzing your calls. Data then flows into categories that determine what types of calls you are receiving and exactly what your customers are looking for when they call.

Determine what drives your sales with Speech Analytics today

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Call Management To

Optimise Operations

Speech Analytics dives into what’s driving your calls and identifies any process gaps. It’s the cost-effective and efficient way of listening to every call and making sure you are aware of what your customers want, your staff are performing their best and that you are delivering unparalleled customer experience.

Experience the Advanced Speech Analytics Technology

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Contact Delacon to Find out more below

Contact Delacon to see a live demo

Powerful Features

1300 and 1800 Numbers

Delacon is a leading supplier of competitively priced 13, 1300, 1800 numbers in Australia and internationally

Dynamic Numbers

Dynamic numbers are used by Delacon’s call tracking solution to accurately track visitors to your website

Call Routing

Increase conversions by routing callers to the most appropriate operator

Speech Analytics
IVR Capture

IVR Capture – also known as DTMF Intercept – allows you to capture the phone menu options pressed by callers in your IVR (Interactive Voice Response) System

Call Management
Call Recording

By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads which will help put your customers at the heart of your business operations

Call Recording
Call Whisper Message

Delacon’s call whisper message provides pre-call information to the operator, before the call is connected

End of Call Survey

Delacon’s call feedback survey feature provides valuable data on the outcome of each telephone call

Disaster Recovery

Enables customers to quickly change termination points and failover numbers themselves

Seamless Integrations

Delacon's call tracking solution seamlessly integrates with a range of industry leading marketing platforms that you're already using

Google Adwords
Google Analytics
Marin software
performance horizon

Call 1800 817 306 or get in touch online for a free demo

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