Flexible, fit-for purpose and competitively priced Call Management solutions to streamline customer service, enhance experience, ensure calls are never missed and reduce costs
Call Management To
Speech Analytics provides valuable insights into why each call was made by recording, transcribing and analyzing your calls. Data then flows into categories that determine what types of calls you are receiving and exactly what your customers are looking for when they call.
Determine what drives your sales with Speech Analytics today
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Call Management To
Speech Analytics dives into what’s driving your calls and identifies any process gaps. It’s the cost-effective and efficient way of listening to every call and making sure you are aware of what your customers want, your staff are performing their best and that you are delivering unparalleled customer experience.
Experience the Advanced Speech Analytics Technology
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Delacon is a leading supplier of competitively priced 13, 1300, 1800 numbers in Australia and internationally
Dynamic numbers are used by Delacon’s call tracking solution to accurately track visitors to your website
Increase conversions by routing callers to the most appropriate operator
IVR Capture – also known as DTMF Intercept – allows you to capture the phone menu options pressed by callers in your IVR (Interactive Voice Response) System
By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads which will help put your customers at the heart of your business operations
Delacon’s call whisper message provides pre-call information to the operator, before the call is connected
Delacon’s call feedback survey feature provides valuable data on the outcome of each telephone call
Enables customers to quickly change termination points and failover numbers themselves
Delacon's call tracking solution seamlessly integrates with a range of industry leading marketing platforms that you're already using
